Privacy policy

Last Updated: 13 February 2023.

We value you being part of the MYA community and your privacy is important to us. We are committed to protecting your privacy so want to share the following information, which outlines the information we collect from you through, how we use this information and your rights in relation to this.

The MYA Wellbeing website located at myawellbeing.com (the Website), and the MYA Wellbeing App accessible through our downloadable software application (Application) is owned, controlled and operated by MYA World Pty Ltd (ACN 659 411 702) (we, us, our, or MYA).

This Privacy Policy apply to use of the Website and the Application (collectively, the Platform) by you (the User, you, or your).

We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), the General Data Protection Regulation (EU) 2016 / 679 (GDPR) and in accordance with other applicable privacy laws.

By accessing or using the Platform, you accept this Privacy Policy, you consent to us collecting, using and disclosing your Personal Information in accordance with the terms of this policy. If you do not accept this Privacy Policy, you should not use this Platform.

Personal information

What personal information do we collect?

When you sign up for a membership, free trial or to join our newsletter, we may collect the following information from you:

Your name
Your contact details, including email address and/or telephone number;
Your credit card details that are securely stored so automatic payments can be made as part of your membership.
Information you provide to us through customer surveys, promotions and competitions.
Any information you voluntarily share with us when you communicate with us via email, social media or any other form of communication.
Any information you may indirectly share with us through the use of our platform, associated applications, social media platforms and/or accounts from which you permit us to collect information.
We also collect information automatically when you visit our website, including through the use of internet cookies, for example what type of device, operating system and browser you are using, as well as your geo-location, page views, search history and browsing behaviour on our site.
Any other personal information requested by us and/or provided by you or a third party.
If you are a candidate for employment, we may collect additional information
We may collect your address and shipping details when you purchase items from our website.

We may collect these types of personal information directly from you or from third parties.

Why do we store your personal information?

We store your personal information to help us give you the best experience possible when interacting with us and using MYA. Some of the reasons we collect, hold , use and disclose personal information are for the following purposes:

To enable you to access and use our Platform, associated applications and associated social media platforms;
To contact and communicate with you;
For internal record keeping and administrative purposes;
For analytics, market research and business development, including to operate and improve our Platform, associated applications and associated social media platforms;
To run competitions and/or offer additional benefits to you;
For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
To comply with our legal obligations and resolve any disputes that we may have; and
To consider your employment or contractor application

How do we share your data?

We do not sell your personal information to third parties. However, we may share some of your data with our third-party service providers for commercial purposes in relation to running our business.

We may disclose personal information to:

Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, platform-hosting, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
Our employees, contractors and/or related entities;
Our existing or potential agents or business partners;
Sponsors or promoters of any competition we run;
Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
If required by law to any person or body authorised by such law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
Third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia including United States and Brazil.
Third parties to collect and process data, such as [Google Analytics or other relevant businesses]. This may include parties that store data outside of Australia.

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia. Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

Your personal information may be disclosed to third parties if disclosure is required by law. If we sell our business, or we have a change in control, your personal information will be disclosed and transferred to the new owner/controller for that purpose.

We are not liable for any loss, damage or claim arising out of a third party’s use of your personal information where we were authorised by you or law to provide that third party with your personal information.

Your rights and controlling your personal information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Residents in the European Economic Area

The same privacy policy also pertains to residents of the European Economic Area in compliance with the GDPR.

If you are a resident of the European Economic Area you are protected by specific regulation set out in the GDPR which includes the following:

You have the right to access your personal information at any time and enquire to exactly what information we are holding about you.
You have the right to rectify or change your personal information at any time.
You have the right to request deletion of your personal data at any time unless we are required to hold your data for legal or regulatory reasons.
You also have the right to restrict whatever personal information we hold on you
You have the right to request the transfer of your data to a relevant third party.
You have the right to object to your personal information being used in a way that you do not like and request that we stop doing so. We will fulfil your request unless there is a legal or regulatory reason not to.
You have the right to make a privacy complaint if you feel we are misusing your data. We will respond in the same way as we will for residents of any other country as set out in this privacy policy.

Links to other websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:

MYA World Pty Ltd (ACN 659 411 702)
Email: hello@myawellbeing.com